📦 Shipping & Returns Policy

At K’s Krafty Barn, we make and pack orders with care. Please review our processing, shipping, and return information before ordering.

Processing & Shipping

Graphic shirts and cups: Please allow 3–7 business days for your order to be made or prepared before it ships.

In-stock wholesale items: These typically ship the same day or within 2 business days. Larger orders or items needing additional preparation may take longer. We’ll contact you if your order needs extra time.

Once your order ships, standard U.S. delivery typically takes 2–5 business days. Delivery times are carrier estimates and are not guaranteed. Business days do not include weekends or holidays. We’ll email you tracking information when your order ships.

Please check your shipping address before placing your order. Contact us as soon as possible if you notice a mistake; we may not be able to change the address after your order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If tracking has stopped updating or your package appears lost, email us with your order number. We’ll help you look into it and, when appropriate, file a carrier claim.

If your package is marked delivered but you can’t find it, please check around your delivery location, with neighbors, and with the carrier. If it’s still missing, contact us so we can help investigate.

If an item arrives damaged or defective, contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and work with you on a resolution.

Returns & Exchanges

Because many of our products are handmade, personalized, or made to order, we accept return or exchange requests when:

• An item arrives damaged or defective; or

• You receive the wrong item.

Please email us within 10 days of delivery with your order number and photos. Contact us before sending anything back so we can provide instructions.

We generally cannot accept returns or exchanges for a change of mind, an incorrect size selected at checkout, or damage caused by normal wear, washing, or misuse. Please review the size guide before ordering apparel.

If we approve a return or exchange because we sent the wrong item or your item arrived damaged or defective, we’ll explain the next steps and any return shipping arrangements. For any other exchange we agree to make, the customer is responsible for return shipping.

Refunds

If a refund is approved, we’ll issue it to the original payment method. After we process the refund, the time it takes to appear in your account depends on your bank or payment provider.

Questions or Order Issues?

Email kskraftybarn@gmail.com with your order number, and we’ll be glad to help.

K’s Krafty Barn is a small, family-run business. Thank you for supporting our family and the care we put into every order. 💖